1
Request received
We capture the order details, source requirements, and any known authorization needs.
MEDICAL RECORD RETRIEVAL
Medical records collected fast, tracked end-to-end.
Fast-path record retrieval with workflow visibility and reporting dashboards. Ingest any format, organize it fast, and deliver clean, usable records without the chaos.
Avg cycle time10 days
Special AuthorizationLibrary
National Targeted EHR SearchFlat Rate
ABG Fast Path average cycle time: 10 days. Industry Average cycle time: Up to 30 days.
Avg cycle time
ABG Fast Path
days
Industry Average
Up todays
Consistent turnaround, with visibility your team can verify.
ABG FAST PATH
Industry-leading turnaround for traditional collection.
Move faster with a 10-day average cycle time, plus live status visibility from request to delivery.
MEDICAL RECORD COLLECTION
Record retrieval built for speed, visibility, and follow-through.
We manage traditional APS requests, EHR retrieval paths, special authorization requirements, rush handling, portal access, and status tracking so teams can keep record collection moving with fewer blind spots.
Traditional APS requests
HIPAA and HITECH request support for medical record retrieval.
ABG Fast Path
Average turnaround of 10 calendar days or less for traditional records supported by ABG Fast Path.
Special authorization handling
Early identification and follow-up for facility-specific authorization needs.
Rush case support
Expedited handling for urgent or time-sensitive record requests.
Portal access and status visibility
Client access to check request status and review completed documents.
Quality control process
Structured review steps to support accuracy, completeness, and clean delivery.
COLLECTION WORKSPACE
A clearer view of every request.
Show open requests, pending authorizations, rush items, received records, source activity, and facility follow-up from one organized record collection view.
Request visibility
- OPEN
- Requests
- PENDING
- Authorization
- RUSH
- Cases
- AVERAGE
- TAT
BUILT FOR VISIBILITY
Built for underwriting and claims teams who need speed and proof.
Doctor & Facility Database
Access provider and facility information faster with a centralized database that supports record retrieval, routing, special authorization handling, and follow-up across medical record sources.
Special Authorization Handling
Reduce delays caused by missing, incomplete, or facility-specific authorization requirements. We help identify what is needed early so requests keep moving.
Custom Reporting & Dashboards
Custom reporting gives teams visibility into request volume, turnaround, aging, bottlenecks, and status activity across medical record collection workflows.
HOW FAST PATH WORKS
A clean, trackable, medical records pipeline.
Fast Path keeps every request moving with clear steps, live statuses, and fewer dead ends, from intake through delivery.
- 2
Retrieval path confirmed
We identify the right provider, facility, portal, copy service, or EHR path for the request.
- 3
Records delivered and tracked
We keep the request visible through completion, with status updates and reporting along the way.
ELECTRONIC HEALTH RECORDS
Built to support EHR and APS retrieval paths.
Medical record collection does not always follow one path. Some requests move through EHR access, HIEs, portals, copy services, or traditional APS workflows. We help teams manage the source, requirements, and handoff so records can keep moving.
- Multiple data sources including EMR, HIE, portals, and copy services
- Average turnaround can vary by EHR source
- Retrieval path is tracked so teams know what is moving and what needs attention
- DemographicsEHR FIELD
- Allergy InfoEHR FIELD
- NotesEHR FIELD
- Immunization InfoEHR FIELD
- Encounter InfoEHR FIELD
- Family Hx InfoEHR FIELD
- Lab InfoEHR FIELD
- Drug InfoEHR FIELD
- Vitals InfoEHR FIELD
- Case DetailEHR FIELD
Mapped fields support retrieval, review, status visibility, and downstream workflows.
ROUTE INTELLIGENCE
One request. Two possible paths.
Start with the best available retrieval route, then keep the request moving if the source changes, the EHR path stalls, or traditional APS becomes the better option.
PATH 01
EHR route
Use available EHR access, HIE sources, portals, or connected data sources when they fit the request.
PATH 02
Traditional APS
Move into APS retrieval with organized follow-up, authorization handling, status tracking, and delivery visibility.
PIVOT CHECKPOINT
If EHR is unavailable, incomplete, or not the right fit, the request can shift paths.
The goal is not to restart the work. The goal is to keep context, status, and ownership intact while moving into the retrieval path that gets the case completed.
SOURCE
Checked
PATH
Updated
STATUS
Visible
EHR TO APS PIVOT
Quickly switch paths when the record source changes.
When an EHR route is unavailable, incomplete, or not the right fit for the request, teams may need to pivot to a traditional APS process. We help keep that transition organized so turnaround time and request visibility do not fall apart.
- Built into the record collection workflow
- Minimal disruption when the retrieval path changes
- Status visibility across EHR and APS activity
DOCUMENT + SIGNATURE WORKFLOWS
Edit, organize, and sign documents without slowing down the deal.
EditPlusSign gives teams a simple way to prepare PDFs, organize documents, request signatures, and track agreement status from one secure workspace. Upload a document, make the changes you need, send it for signature, and keep the process moving without a long onboarding cycle.
- PREPARE
Document editing tools
Merge, split, reorder, rotate, compress, OCR, and update PDFs so files are clean before they are shared or signed.
- Merge, split & reorder
- Rotate & remove pages
- Compress for sharing
- Convert to / from PDF
- Run OCR on scans
- Find & replace text
- SIGN
Secure eSign built in
Send documents to multiple stakeholders, and move from editing to signature inside the same workflow.
- Request signatures
- Sign in any order
- Add fields easily
- Secure eSign
- Multi-factor auth
- Certificate support
- TRACK
Agreement visibility
Track when documents are delivered, opened, viewed, and signed, with reminders and reusable templates to keep agreements moving.
- Live status tracking
- Automated reminders
- Activity audit trail
- Reusable templates
- Centralized doc hub
- Export & reporting
EXPERT SPOTLIGHT
Operations that scale without losing control
Christy turns delivery into a disciplined engine built on strong teams, rigorous processes, and consistent outcomes you can measure.
Christy Pruett
Christina (Christy) Pruett is a dedicated operations leader and growth catalyst with 32 years of leadership experience across operations, risk management, portfolio performance, and team engagement in the life and health insurance industry. She is known for hands-on leadership, strong relationships, and rigorous internal processes that drive game-changing outcomes while building teams that perform. Christy is widely regarded as a “go-to” people manager, providing coaching and mentoring for front-line, managerial, and corporate staff.
EXPERTISE HIGHLIGHTS
32 years of leadership in life & health operations
Deep experience in risk management and performance improvement
Known for rigorous internal process and hands-on leadership
Trusted coach for front-line through corporate leadership teams
GET STARTED
Need records collected, tracked, and delivered cleanly?
Tell us what you need off your plate and we'll show you how adamsbridge can help.